Always-on front desk · solo dentalLive across 312 practices

Pulpwire.
Your 24/7 AI front deskfor the solo practice.

Pulpwire watches Google reviews, social mentions, webchat, and SMS around the clock — drafting replies to the FAQs, escalating after-hours dental emergencies to your on-call clinician, and holding up every negative response for your sign-off. So the patient who pings at 2 A.M. with a chipped crown gets a same-day appointment — not a 9 A.M. voicemail.

Get a demoSee how it works
HIPAA-aware PII redaction
Human-in-the-loop on every public reply
Native · Dentrix, Open Dental, Eaglesoft
Built for single-location, not groups
Pulpwire Inbox
· Tuesday 02:14 AM PT
Solo Practice · 1 location
02:14 AMSMS
Escalated

"My crown just fell out and I’m leaving for a wedding tomorrow — is there ANYTHING you can do?"

Pulpwire → On-call clinician texted back within 6 min · same-day appointment booked

09:42 AMGoogle Reviews
Auto-drafted

"Waited 35 min past my appointment and the hygienist seemed distracted. Probably not coming back."

Pulpwire → Reply staged for your sign-off — never auto-posts negative responses

11:08 AMWebchat
Auto-drafted

"Do you take [insurance]? Are you accepting new patients this month?"

Pulpwire → FAQ answered + lead captured + booked a Tuesday 10am hygiene visit

04:31 PMFacebook
Approved

"Honestly the most comfortable cleaning I’ve ever had. Dr. Lin explains everything."

Pulpwire → Thank-you reply posted · cross-posted as a website testimonial

Marcia K. — same-day appointment booked · 09:00 AM hygiene slot2 A.M. → 9 A.M.

What it handles

Every message that doesn’t make it to your chair.

The inbox doesn’t sleep, and your unanswered messages are patients you’ll never see. Pulpwire covers the surfaces solo owners lose patients to overnight — and never lets anything clinical or reputation-sensitive ship without you.

Reputation, monitored
New Google reviews, Facebook and Instagram mentions, and any web testimonial drafted within minutes. Negative sentiment is always held for human sign-off.
Inbound webchat + SMS
Answers the FAQs — insurance, hours, parking, your cancellation policy — and captures every new-patient inquiry directly into your PMS.
After-hours emergencies
Classifies the message, page-fires the clinician you designate, and stays on the line with the patient until a human takes over and books the visit.
PII redaction at the edge
Names, DOBs, MRNs, and clinical details are tokenized before anything leaves your perimeter. The on-call clinician only sees what they need to.

How it works

Four steps. Then it just runs.

Setup is a one-call afternoon. Everything after that is Pulpwire, working the inbox while you work the patient.

  1. 01

    Connect your practice

    One-click OAuth into your PMS — Dentrix, Open Dental, or Eaglesoft. Patient context, schedule, and reminders sync in under 10 minutes.

  2. 02

    Pulpwire takes the front desk

    Google, Facebook, your webchat widget, your SMS line. Every inbound surface, one inbox. Day, night, weekends, holidays.

  3. 03

    You approve — only what matters

    Routine FAQs and thank-yous ship automatically. Anything negative, anything clinical, anything that could land on a public timeline lands in your approval queue.

  4. 04

    Monday digest lands in your inbox

    Response times, new-patient conversions, review velocity, after-hours emergencies — the exact metrics you can’t afford to lose patients to.

What you get Monday morning

The exact metrics you lose patients to overnight.

Every Monday, a one-page digest lands in your inbox — response times, new-patient conversions, review velocity, after-hours emergencies handled. No dashboard to log into, no weekly call to debrief — just the numbers, signed and sent.

Median first reply

4 min

after-hours

New patient inquiries

23

webchat + SMS

Review velocity

+11

this week

Emergencies escalated

2

↗ on-call clinician

Week of Aug 18 – 24, sample digest · the only screen the solo owner opens.

Integrations

Sits inside the stack you already run.

Native connectors keep patient context in sync. PII is redacted at the edge, so your clinical data never leaves the perimeter you set.

Every inbound record is tokenized at the edge — names, DOBs, MRNs, and clinical context. Only the on-call clinician you designate sees the unredacted view, and only on the devices you provision.

  • Dentrix

    Patient + schedule sync · two-way

  • Open Dental

    Patient + schedule sync · two-way

  • Eaglesoft

    Patient + schedule sync · two-way

  • Google Business Profile

    Reviews + posts · approval-gated

  • Facebook + Instagram DMs

    Mentions + replies · approval-gated

  • Twilio SMS

    Two-way patient text · redaction-on

Human-in-the-loop

Built for state dental-board rules and Google’s anti-spam guidance — not against them.

Positive reviews
Posted after a 4-star or higher review lands, with a thoughtful thank-you written in your voice.
Negative reviews — never auto-post
Three-star or below lands in your approval queue. You see the draft, the context, and the patient’s prior visits before a single character goes public.
Clinical messages
Anything that could be construed as diagnosis, treatment, or advice goes to the on-call clinician — never to the public timeline.

FAQ

The questions solo owners actually ask.

If yours isn’t here, send a note.

Stop being the reason a 2 A.M. message goes unanswered.

One afternoon to set up. Then Pulpwire takes the front desk.

Send a note from your practice email and we’ll send a one-pager + a setup call within a business day.

pulpwire@polsia.app
Or text the same address — we read both.

Pulpwire · Pulpwire is the 24/7 AI front desk for solo dental practices — monitoring reviews, social mentions, and patient messages, drafting replies, and escalating emergencies while you’re chairside or off the clock.

Built for solo, single-location practices · not enterprise DSOs · HIPAA-aware PII redaction on every record.